1.1 In these Terms:

• “Client” means you, the person or business placing the order.

• “Goods” means bespoke soft furnishings, curtains, blinds, upholstery, headboards, or other products made by us.

• “Order” means your purchase order submitted in relation to goods or services.

• “Estimate” means our written proposal (quote) for the specified goods or services.

1.2 These Terms (together with your accepted Estimate) form the entire agreement between us.

2.1 Lead times are typically 4-8weeks, but this is only an estimate and may vary depending on order complexity, material availability and seasonal demand.

2.2 The lead time commences only when all of the following are received:

• the deposit payment (including any delivery or installation costs).

• the signed purchase order with full details of items being ordered.

• fabric and trimming samples / cuttings for quality checking.

• full specification of metreages / cuts for fabric or trims.

• all required materials (fabrics, trimmings, hardware) delivered to us and passing quality checks.

• the site (if installation is needed) being ready (e.g. building works complete such that we can take final measurements).

2.3 We will aim to meet agreed delivery or installation dates, but these are estimates and not guaranteed.

3.1 We provide you with a detailed Estimate. Please check it carefully: once you pay the deposit, it confirms your acceptance of that Estimate.

3.2 If you place further orders or make additional changes after the original order, they will be treated as new orders with their own lead times.

3.3 Estimates are valid for three calendar months, unless otherwise stated.

3.4 Prices in the Estimate exclude VAT unless explicitly stated. If VAT rates change between the date of the Estimate and delivery, we reserve the right to adjust the VAT accordingly.

4.1 A 50% non-refundable making deposit is required on acceptance of the Estimate.

4.2 For large orders, we may issue interim invoices during production.

4.3 The balance is due 14 days prior to delivery or installation.

4.4 Accepted payment methods: BACS, debit card, credit card (note: credit card payments incur a surcharge), or cheque. We do not accept American Express or cash payments.

4.5 If payment is late, we reserve the right to:

• delay or reschedule delivery / installation, and

• charge interest at 8% over the Bank of England base rate, plus any debt recovery costs allowed by law.

5.1 Until full payment is made, the Goods remain the property of Olivia van Oppen.

5.2 Until full payment is made, we may recover Goods from the Client’s premises if reasonable belief exists that payment will not be made.

5.3 If you believe an invoice to be incorrect, please notify us without delay, so we may review and resolve the matter promptly

5.4 Excess materials will be returned only if requested in writing; otherwise we may dispose of them.

6.1 You have a 24‑hour cooling-off period after paying the deposit, during which you can cancel only if no work has begun and no materials have been ordered, and receive a full refund of the deposit.

6.2 After 24 hours, the deposit becomes non-refundable.

6.3 If work has already begun or materials have been ordered, cancellation will incur a handling / restocking charge of 30% of the value of those goods.

6.4 Bespoke / custom-made items (personalised to your specification) are non-refundable once production starts.

6.5 Requested changes after Order acceptance may:

• incur additional costs;

• extend lead times.

6.6 If the Client postpones a booked installation with less than 3 working days’ notice, a £250 cancellation fee applies.

7.1 If Goods are made but cannot be installed immediately, storage can be arranged at a charge of £20 + VAT per day.

7.2 While in storage, the items remain our property, but you are responsible for their insurance.

7.3 If you supply fabric or trimming for us to use, you remain responsible for them while they are in our care.

8.1 If we attend site and are unable to install (e.g., because the site isn’t clean and ready), we reserve the right to charge a day rate for fitter attendance of £550/day.

8.2 Our installation / fitter team will make reasonable efforts to repair any damage caused by them during fitting, but we are not responsible for the repair or cost of pre‑existing damage.

8.3 You must inform us in advance of any hidden features in walls (pipes, steels, electrics, etc.) that might affect installation.

8.4 The installation site must be clean, clear, and ready (free of building debris), with access to water and electricity.

8.5 Parking must be arranged and paid for by the Client.

9.1 We make every effort to match supplied fabrics to provided samples, but we strongly recommend ordering a “stock cutting” / pre-cut sample if an accurate match is critical.

9.2 If you are providing your own fabric, we reserve the right to refuse materials that we deem unsuitable.

9.3 We may charge a fabric inspection fee (e.g. £25 + VAT) to check supplied fabrics before making.

9.4 Some defects or characteristics (creases, “bagging,” puckering) may only appear after making – especially on embroidered, velvet, or wide-width fabrics. These are not always faults.

9.5 Changes in atmospheric conditions (humidity, temperature) might cause fabrics to shrink or relax after installation. We provide allowance (e.g., hems) for this, but any future adjustment is your responsibility.

9.6 If client-supplied fabric is used, and especially where interlining is required (e.g., for fire regulation), it's the client’s responsibility to ensure compliance.

9.7 All fabrics are subject to UV damage over time; we recommend using UV-filter window film. We cannot accept liability for fabric deterioration caused by UV exposure.

10.1 We will make reasonable efforts to match pattern repeats, but perfect alignment may not always be possible.

10.2 If you require a specific direction or alignment of your fabric, you must tell us before manufacture. If you don’t, any corrective work later may be charged (e.g. £25/hour).

10.3 Slight manufacturing variations in cut, stitching, and finish are normal and accepted in the industry (tolerance of approx ± 5%).

11.1 Any blinds we supply will include child‑safety mechanisms in line with recognised standards (e.g. EN 13120).

11.2 Blackout linings reduce light, but do not guarantee full blackout; some light may pass through edges or seams.

12.1 On installation or delivery, you should inspect items within 24 hours and report any damage or defect in writing.

12.2 If no notification is given within the 24-hour window, the Goods are deemed to be accepted.

13.1 Bespoke / custom-made items cannot be returned once made, unless agreed in writing.

13.2 If we supply fabric or trim only, and it is unused and uncut, you may return it if it is more than 5 meters, subject to a 30% handling charge + collection costs, and provided the manufacturer agrees.

13.3 If the fabric we supply is faulty, you must collect it at your cost unless otherwise agreed.

14.1 We shall not be liable for any delay or failure to perform due to events outside our reasonable control (e.g. supplier delays, transport disruption, natural disasters).

15.1 We commit to producing and installing goods with reasonable care and skill.

15.2 Our liability is limited: we may repair, replace, or refund defective items, depending on circumstances.

15.3 We are not liable for indirect or consequential losses (e.g. loss of use, business interruption).

15.4 We do not exclude liability for death or personal injury caused by our negligence, or for fraud.

16.1 These Terms are governed by English law.

16.2 Any disputes shall be subject to the non‑exclusive jurisdiction of the English courts.

17.1 These Terms, together with your accepted Estimate, are the full contractual agreement between us.

17.2 No variation to these Terms is valid unless agreed in writing by both parties.

17.3 If any term is found invalid or unenforceable, the rest of the Terms remain in effect.

17.4 We may update these Terms from time to time (e.g. to reflect legal / business changes); the version applying to your contract will be the one in effect when you place your Order.